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Privacy Policy

We are Knightguard Security Ltd (Company Number 6810321) ("we", "us", "our" or "Knightguard Security"). Our registered office is C/O Bristow Still Accountants, 39 Sackville Road, Hove, East Sussex, BN3 3WD

Knightguard Security Ltd are committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of European Union Data Protection legislation, We (as defined and detailed in this website (our Site)) are the data controller.

Information we may collect from you

We may collect and process data about you because it is necessary in relation to taking steps to enter into a contract with you or to carry out works at your premises. The information that you provide when calling the office, filling in keyholder forms or during a site visit to your premises. If you contact us, we may keep a record of that correspondence.

We may collect, store and use the following personal information:

a) Your name, address, telephone numbers and personal email addresses.

b) Details about your employment (including job titles, names of some staff members).

c) Name and address of your designated keyholders.

d) Copy of SSAIB Certificate of Conformity (“Certificate”) issued to you the customer.

e) Details of your security system and device location, but not passwords.

We may use your personal data to:

  • carry out servicing to your security system
  • audit and carry out on-going surveillance of your security system for the purposes of receiving and maintaining certification.
  • comply with our statutory and regulatory obligations.
  • list your details on our database
  • address any enquiries or complaints made by you, relating to your security system.

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Marketing

We will not share your data for marketing purposes.

Disclosing your personal data to others

Your personal data may be shared with the SSAIB who monitor the performance of Knightguard Security to ensure that standards are being met and upheld. To view their privacy policy please follow the following link: ssaib@ssaib.org

Your personal data may be shared with Southern Monitoring station, should your security system be monitored. To view their privacy policy please follow the following link:

Your personal data may be shared with our accountant and an accounting website that Knightguard Security Ltd uses. We will always ensure that that any third party has a privacy policy and protects your data.

Every now and again, requests are received for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your information, it will be provided to the organisation asking for it.

We will not share your personal data with others, unless:

  • we are under a duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our rules.
  • our business enters into a joint venture with, or is sold to or merged with, another business. We may then share your personal details with our new business partners or owners.
  • professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
  • You have agreed to it being shared with third parties for relevant marketing activities and we have obtained your prior explicit consent.  We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We do not share your data outside the UK.

Where we store your personal data

We store all of your personal details on a computer database within the European Economic Area and in files locked in a secure filing cabinet. The office is protected by an intruder alarm system.

We will take technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

How long do we keep your personal data for?

We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data - and whether we can achieve those purposes through other means - and the applicable legal requirements.

How secure is my data?

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

Any payment transactions will be encrypted using SSL technology. Where we have given you - or where you have chosen - a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Your rights

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, email us at info@knightguardsecurity.co.uk

You will not have to pay a fee to access your personal information (or to exercise any of the other rights.) However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

Your right to complain

If you have any problems with the way that we are handling your personal data, you should contact the Information Commissioner’s Officer (ICO).

The ICO can be contacted by telephone on 0303 123 113 - Monday to Friday, between 9am and 5pm - or by email at casework@ico.org.uk. You can also visit the ICO’s website by following this link: https://ico.org.uk.

Changes to our Privacy Policy

This Privacy Policy was updated on 23/05/18 and may be updated from time to time so you may want to check it each time you visit our Site.

Contact

Please contact us if you have any questions, comments or requests regarding this Privacy Policy. Email info@knightguardsecurity.co.uk

Data Controller

The data controller responsible for your personal data is Knightguard Security Ltd (Company Number 6810321.)

If you have any questions about this privacy notice or how we handle your personal information, please contact Knightguard Security Ltd.

Email address: info@knightguardsecurity.co.uk

Postal address: 95 Ditchling Road, Brighton, BN1 4ST

Telephone number: 01273 707111